Warranty & Returns
The SURU Cycle Warranty
SURU believes in building trust with paying customers and in manufacturing the best products that we can. If you find a problem with your SURU, or it fails to live up to your expectations for quality, contact us and we will arrange for a repair, replacement or refund.
That is why all SURU frames are protected by a lifetime warranty. If you find a problem with your SURU, or it fails to live up to your expectations for quality, contact us and we will arrange for a repair, replacement or refund. Frame warranty is transferable, no proof of purchase necessary, but cycles must be complete and not missing parts.
SURU reserves the right to decline warranties on products with obvious signs of abuse, misuse or accidental damage, based on our inspection of the returned product. We want to make people happy, so in those cases SURU may offer a partial refund or discount on a replacement, because every SURU frame failure is an opportunity for us to learn how to make SURU better.
Powertrain & Batteries
All the parts that make SURU go are protected by a two year warranty. If you suffer a problem with any of the electronics, contact us and SURU will ship replacement parts to you. If you prefer to have a shop do it, we will deliver the parts to them along with detailed factory installation instructions to make sure it all goes smoothly.
About E-bike Lithium Batteries
SURU takes great care in making sure that only quality battery cells are used, and that each pack is individually tested to assure performance. However, all lithium batteries suffer drain, even when not in use, or when stored or charged incorrectly. SURU warranty covers only the proper use, storage and charging of batteries, as specified in the SURU owners manual. SURU reserves the right to determine if returned batteries are worthy of full free replacement, or credit towards a replacement based on inspection of the returned item.
All of the rest of any SURU Cycle is covered by a unlimited, two year warranty. If it breaks, contact SURU and we will send replacement parts as needed.